Full Time
Posted 5 years ago

Role & Responsibilities

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possesses excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

A bachelor’s degree in administration or related field.
A minimum of 3 years’ experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.

2 to 3 Years

Job Features

Job Category

Executive

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