Service Executive
Full Time
Posted 2 years ago
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possesses excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
A bachelor’s degree in administration or related field.
A minimum of 3 years’ experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
A minimum of 3 years’ experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
2 to 3 Years
certified